Help & FAQ

Jones Road Beauty is a clean beauty brand focused on creating simple, modern, and high-performance makeup and skincare products. Our formulations are free from harmful chemicals and are designed to enhance your natural beauty.

Yes! All Jones Road Beauty products are 100% cruelty-free. We do not test on animals at any stage of product development or production.

We formulate without parabens, phthalates, sulfates, synthetic fragrances, and other potentially harmful chemicals. Every ingredient is carefully selected for safety and performance.

You can browse our product collection on our website and add items to your cart. Once you are ready, proceed to checkout to complete your purchase. If you need assistance, feel free to contact us.

We offer standard and express shipping options. Orders are typically processed within 1-2 business days. Delivery times vary based on your location. For more details, please contact our support team.

We want you to love your purchase. If you are not completely satisfied, you can return unopened and unused products within 30 days of purchase for a full refund. Please contact us at info@jonesroad-cosmetics.com to initiate a return.

Our products are formulated with gentle, clean ingredients that are generally well-suited for sensitive skin. However, we always recommend checking the ingredient list and doing a patch test before full application if you have specific sensitivities or allergies.

You can reach us by email at info@jonesroad-cosmetics.com. You can also use the contact form on our Contact page. Our team typically responds within 24-48 hours.